All US orders will be shipped within 1-2 business days (all tie orders include Free Shipping). Our commitment to you is to get your new TRUknots Ties to you as quickly as possible. Customers have the option to upgrade to Priority Mail for 2-5 day delivery or Priority Mail Express for 1-4 day delivery. Delivery time depends on the city of destination.
Delivery times are estimates and are not guaranteed due to possible delays at the post office outside of our control. If you experience shipping delays please first contact your local USPS office with your tracking number. If that does not resolve your issue, email firstname.lastname@example.org with your order number and we would be happy to look into your order.
You are responsible for any additional shipping charges and fees incurred from customs clearance including any duties and additional taxes (orders outside of US).
We will gladly accept returns and exchanges if contacted within 14 days of the date your order was placed. All products must be returned unworn, in their original condition. All returns must be shipped to us within 30 days of your order date or we cannot give you a refund or exchange as inventory is constantly changing. All sale orders and clearance items are final and cannot be returned or exchanged.
How do I make a return?
To initiate a return, first email email@example.com within 14 days of your order date and we will provide you return instructions. Please include your order number, product you would like to return, and reason for the return.
All products must be returned unworn, in their original condition. Customers are responsible for any shipping costs associated with returns.
TRUknots will not be held responsible for lost returns.
Refunds (if applicable)
Once your return is received and inspected, we will refund your original payment method within 5-7 business days. All shipping costs are non-refundable.
All sale orders and clearance items are final and cannot be returned or exchanged.
Discount codes cannot be applied retroactively to previous orders and refunds will not be issued to cover the difference. Please double check to make sure any codes are entered and applied at checkout before completing your purchase.
We will happily replace items if they are defective or damaged upon arrival. If you receive an item that is defective or damaged, please email firstname.lastname@example.org within 24 hours of receiving your order and include a picture of the defective or damaged item and your order number.
If you would like to exchange a product for a different design, you are able to do so by contacting us within 30 days of the date your order was placed. Exchanged products must be unworn, in their original condition. Customers are responsible for any shipping costs associated with exchanges.
If you have any further questions please e-mail email@example.com.